Our Consultants have outstanding track records in :
- helping our customers grow $millions and save $millions through our Innovation Workshops and Coaching Sessions
- helping our customers create value and sell their products at a premium instead of through mere price war through our Value Creation and Sales workshops
- helping our customers achieve Customer Service Excellence and are instrumental in working with Hewlett Packard to win 8 consecutive years of Computer World Annual Awards in Best Customer Satisfaction. This is an annual award which survey thousands of Computer World Magazine readers on which IT vendors (e.g. IBM, HP, Sun, Compaq) offers the best customer satisfaction rating. Consistently, HP Customer Services emerged as Champion.
Our Founder and Managing Director (together with our consultants) had personally led the team which transform customer service (Customer Care Center) into an award-winning team, serving 100,000 customer calls per month. During his leadership, the center served as a showcase, visited by Perm Secretaries, senior Government Ministry officials, a dozen journalists and several hundred customer service managers from the industries. It was featured in more than a dozen press articles (Straits Times, Business Times, Computer-World, ACW, PC World, etc.).
The center also won ComputerWorld Magazine (12 years running), PC World Magazine World Class Award in 1997 and Channels Asia Customer Satisfaction Awards.
Each of our consultants has between 15 to 20 years of experience, holding senior management regional positions in multi-national companies
Many of us are award-winning toastmasters in international contests and professional speakers in international arena.