Effective Negotiation Skills

Competency Unit: BM-BN-401E-1

Course Code : CRS-Q-0026409-BM

Workshop Description

This is a fun and dynamic workshop that will equip you with a set of effective tools, techniques and templates on negotiation.

Winning in negotiation is about creating the win-win climate, exploring the possibilities and agreeing on the best possible outcomes.

Learning Outcomes

At the end of the workshop, the learners should be able to:

  • Plan and prepare alternatives and outcomes for both parties in negotiations to support negotiation objectives.
  • Apply communication and conflict resolution techniques to achieve desired negotiation outcomes.
  • Finalise negotiation and take necessary follow-up actions to close negotiation.
  • Monitor and evaluate negotiation outcomes against objectives in accordance with organisational procedures.

Workshop Content

  • Welcome and ice breaking
  1. Module 1: Introduction to Negotiation
  2. Module 2: Preparation
  3. Module 3: Opening
  4. Module 4: Communication and Conflict resolution techniques
  5. Module 5: Bargaining
  6. Module 6: Finalising
  7. WSQ Assessment

The “It’s a ZOO Out There” Simulation Game: Experience the heat of negotiation as the participants compete to buy and sell animals at the best price to fulfill:

  • Round 1: Customer’s Specific Zoo Objectives
  • Round 2: The Best Zoo in the World.

Intended Audience:

This course is designed for anyone who needs to negotiate as a major part of their job: salesperson, managers, supervisors, team leaders, purchasers.

Workshop Methodology

This highly interactive workshop will be conducted with a good blend of instruction, discussions, case studies and simulation games.  Participants will enjoy the fun yet realistic negotiation practices with their fellow participants during the “It’s a ZOO out there” game.

Workshop Duration: 2 Days

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