Are you faced with stagnating growth because of yesteryear’s products & services?
Do you want your staff know/learn how to innovate, to create value for your customers and to grow your profitability?
If your answer is YES, then this program is for you!
Our “Design Innovate & Grow” Series is a unique series of workshops that train and equip you with a set of tools, techniques and templates to “DIG for Gold”
- Design your products, services, processes and activities around your Target Customers (called Persona)
- create/innovate your business, Products & Services, Processes & Activities for your Personas
- Create/ develop your new products/services packages and offerings,
- sell and negotiate with your customers and
- write your new business plan to serve your new persona with your new products & services
Keen? Enrol with your team for these SkillsFuture Credit and SSG Funded Workshop series:
a.Design Thinking for Business Growth
Identify & Create Persona (your target customers); Walk in the Life of your Customers; Identify their pain points; Innovate & Design New Services, Processes & Activities to suit their needs.
b. Sales & Value Creation
An average salesperson sells the features and benefits of their products or services. A great salesperson creates and sells value to customers. Learn to plot your own business value chain to maximize your value creation process. Learn to create value that satisfies your customers’ and customer’s customers Most Urgent, Most Important Needs (MUMIN).
c. Effective Negotiation Skills
To be a great business, you and your team need to master the art of negotiation. This is an essential skill for you to open, to advance and to close your deals at a price and terms favourable to you. Learn the various negotiation techniques that you can use to turn every negotiation into a win-win situation. Play our unique “It’s a ZOO out there!” game that simulates a dynamic market situation.
d. Turning Presentation into an ENCORE
The vital time when the rubber meets the road is the time is when you open your month to articulate about your company and your products to the customer. Are you able to convince him to open up his wallet within the next 7 minutes? Learn how to wow your audience by presenting your company and your products professionally.
e. Creating Business with an impact
Putting all the elements together, you can now write your winning business plan. Learn about how to craft a winning business strategy, set your own SMART objectives, leverage your own strengths, overcome your weakness, and optimize the resources so as to capture a bigger pie with minimal effort.
f. Introduction to Personal Data Protection Act
If your business involves handling of client’s personal data (NRIC number, mobile phones, photos, CCTV, etc.) of your clients, you may want to attend the PDPA workshop to ensure that you are on the right side of the law.
you will learn what you can or cannot do with the new PDPA updated law pertaining to handling of NRIC (with effect from 1st Sept 2019)
Download Registration form and schedule