helping you create value, manage people and sell solutions

– WSQ Effective Problem Solving and Decision Making

Course Code: CRS-Q-0027001-ES                                   Unit Code: ES-ACE-302G-1

 

Purpose:

To equip the learners with a comprehensive suite of tools, techniques and templates to solve problems and to make quality decisions, which include anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and formulating implementation plans.

Learning Outcome

At the end of the workshop, the learners should be able to:

  • Identify symptom(s) that could lead to potential problem(s) at the workplace
  • Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered
  • Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using various techniques.
  • Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques
  • Facilitate generation of solutions to solve problem(s) by encouraging creativity among team members
  • Select a solution among the shortlisted ones collectively with team members
  • Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact to organization and customers
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources

Workshop Content

  1. Introduction and Identifying Symptoms
  2. From Perceived to Potential Problems
    1. Process Questioning
    2. Objective Reasoning
    3. Symptom Cause Effect
    4. Elimination Process
  3. Root Cause Analysis
    1. 5 Whys
    2. 5W1H, Tabulation
    3. Diagnostics Questions
    4. Logical deduction / deductive reasoning
  4. Solutions Generation
    1. Divergent thinking
    2. Convergent thinking
  5. Selecting the Solution
    1. Criteria Matrix
    2. SWOT Analysis
    3. Impact Analysis
  6. Implementation
  7. Evaluation

WSQ Case Study Assessment Papers

Intended Audience:

This course is designed for managers, supervisors and professionals to equip them with a suite of problem solving tools, techniques and templates for them to solve product-related, process-related and people-related problems effectively and efficiently

Workshop Methodology

This highly interactive workshop will be conducted with a good blend of instruction, discussions, case studies and simulation games.  Participants are encouraged to bring their workplace problem into the workshop to solve.

Workshop Duration: 2 Days

2016 Dates : No Public Run Scheduled,

Call us for corporate run at 6648-4439 or email johnseah @everesti.com

1) Pricing before WSQ funding$750 / pax

 

2)     First, you need to determine if your company is an SME or non-SME.

SMEs are defined as:

  • Organisations registered or incorporated in Singapore
  • Employment size (at group level) of not more than 200; OR annual sales turnover (at group level) of not more than S$100 million
  • At least 30% local shareholding being held by Singapore Citizen or Permanent Resident
  • Trainee must be SC or PR
  • Trainee must be bona fide employee, and fully sponsored. Because of this reason, payment cheque must be issued from this sponsoring company (not personal cheque or holding company or sister companies)

3)     If you are SME,

WDA funding:

 

  1. Under 1 and 2, If you are a Singapore Citizen or Permanent Resident, your course fee subsidy is 90% of the course fees, capped at $50/hr for PME level courses. For the class , this funding works out to be 90% x $750 = $675 /pax.  Your net fee after funding = $750-$675 = $75/pax
  2. If you are 35 or older, and earning $1900 / month or lesser, you can be under the Workfare Training Support (WTS) Scheme, your course fee subsidy is 95% of course fees or $712.50. Net fee after subsidy is $37.50/pax
  3. Your absentee payroll reimbursement is up to 80% of the basic hourly salary, capped at $7.50/hr, this works out to be $7.50 x 16 = $120/pax

4)     If you are non-SME,

WDA Funding:

  1. If you are a Singapore Citizen or Permanent Resident, your course fee subsidy is 50% of course fees, capped at $15/hr. For the class (16 hours), this funding works out to be $15 x 16 hrs = $240 /pax.  Your net fee after funding = $750-$240 = $510/pax
  2. If you are 40 years or older, the subsidy is 90% of course fees, capped at $50 / hour for PME level. For the class, this funding works out to be 90% X $750 = $675. Your net fee after funding is $750 – $675 = $75/pax
  3. If you are 35 years or older, and earning $1900 /month or lesser, you can be under the Workfare Training Scheme, your course fee subsidy is 95% of course fees or $712.50. Net fee after subsidy is $750 – $712.50 = $37.50/pax

 

5) In-house Workshop

For 12 to 15 pax, we are able deliver an in-house workshop for you. Everest will provide venue + 2 tea-breaks

For 16 to 25 pax, we shall provide venue + 2 tea-breaks + lunch

 

Everest is a full fee ATO; customers have to pay the full fee upfront to the provider and submit the training grant application to WDA within the period from 180 days before to 30 days after course start date.  Upon successful completion of the course, company will then submit the claims to WDA no later than 120 days after course end date.