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2013 Public Workshop Schedule
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Building Teams Across iPORTS
Laser Combat
Self Defense in the Workplace
Service Desk Management Game
Space Odyssey: Alien Encounter
Space Odyssey: Rocket Launch
Customer Service Excellence
Coaching Leadership for Managers
Creating Memorable Customer Experiences using Humor
Customer Service Management Strategy
Customer Service Skills for Technical Professionals
How to handle Difficult Customers
How to Keep Your Customers for Life
Major Account Management
Pre-Sales Technical Professionals Skills
Professional Problem Solving
Service Excellence Workshop Portfolio
Innovation Workshop Portfolio
Design Thinking: Turning Objectives into Outcome
Go for STAR – Winning IQC Awards
How to Create, Value-Add and Sell your Innovative Ideas
Strategic Innovation: from Possibilities to Programs
Strategic Innovation: from Project to Profit
Turning Ideas into Gold : Innovation Training & Consulting Portfolio
Turning Ideas into Gold: Essentials Workshop
Turning Ideas into Gold: Facilitator
Turning Ideas into Gold: Managers
Turning Ideas into Gold: Selling Ideas
WITS / IQC Workshops
LEAN Management Six Sigma
Applying 5 S to Eliminate Waste and improve productivity in your work place
Develop an “Improve Customer Loyalty” program through LEAN Six Sigma
Lean Management in Service Organizations
Optimize your work processes through Lean Six Sigma
Value Stream Mapping (VSM)
Management & Leadership
Business Planning “the Space Race”
Essential Management Skills
Essential Skills for New Managers
Management Skills for Technical Professionals
Outsource Partners Management Workshop
PMP: Certification Exam Preparation
PMP: Project Management
Supervisory Management Skills
Professional Skills
D.I.S.C.over: Self and Interpersonal Relationship
D.I.S.C.over: Delivering Service Excellence
D.I.S.C.over: Your Supervisory / Managerial Skills
Effective Business Writing
Effective Networking Skills
Effective Presentation Skills
Effective Technical Writing
Mind Your Business Manners
Power Presentation
Train-the-Trainer Course
Value Creation & Solution Selling
Bidding and Winning Tenders
Effective Negotiation Skills (with Zoo Game)
Value Creation & Selling for Major Accounts
Value Creation & Value Sales
ITIL IT Service Management
ITIL V3 Foundation for IT Service Management
ITIL V3 Intermediate (Capabilities – OSA, RCV, PPO, SOA)
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Innovation Success Stories – Land over Canal
Innovation Success Stories – The Land without Roads
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